Refund policy

Return & Refund Policy

At The Knotty Garden, every product is created and selected with care, and we want you to love what you receive! Due to the nature of our products, all sales are final.

However, if you experience any issues with your order, please reach out—we’re happy to help!

📩 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please reach out via our contact form within 7 days of delivery with your order number and photos of the issue, and we’ll do our best to make it right.

📩 Digital Products (Ebooks & Guides)
Since digital downloads are instantly accessible, they cannot be refunded or exchanged. If you have trouble accessing your file, please contact us, and we’ll ensure you receive your download.

📩 Lost or Delayed Packages
Once an order is shipped, it is in the hands of the postal carrier. If your package is delayed or missing, we recommend checking your tracking number and contacting the carrier directly. If you need assistance, feel free to reach out!

We appreciate your support and understanding—thank you for being part of The Knotty Garden! 🌿✨