Shipping policy
Shipping & Delivery Information
Thank you for supporting The Knotty Garden! Below you’ll find details on shipping, processing times, and digital product delivery.
📦 Physical Product Shipping (Seeds & Other Items)
We currently ship seeds within Canada only and other physical products within Canada and the U.S. Processing times vary by product, but most orders are shipped within 3-5 business days.
✔️ Processing Time: 3-5 business days
✔️ Shipping Carriers: Standard & expedited options available at checkout
✔️ Shipping Costs: Calculated at checkout.
✔️ Tracking Information: Sent via email once your order ships
💡 Important: Due to import restrictions, seeds can only be shipped within Canada.
🌱 Digital Products (Ebooks & Guides)
Ebooks and digital downloads are NOT physical items—they are instant-access PDFs that you can download and print at home.
✔️ Instant Access: Once you complete your purchase, you’ll receive an email with a download link.
✔️ No Shipping Required: Since this is a digital product, no physical item will be sent.
✔️ Access Anytime: Your file can be downloaded immediately and saved for future use.
💡 Didn’t receive your email? Check your spam or promotions folder, and if you still need help, reach out to us through our contact form.
❓ Frequently Asked Questions
How long will it take to receive my physical order?
Most orders arrive within 5-10 business days, depending on your location and selected shipping method.
Can I return or exchange a digital product?
Due to the nature of digital downloads, all ebook and PDF purchases are final. If you have any issues accessing your file, please contact us for assistance.
Can seeds be shipped outside of Canada?
Unfortunately, no—due to import restrictions, seeds can only be shipped within Canada.
What should I do if my package is delayed or lost?
We recommend checking your tracking details first. If your order is significantly delayed or appears lost in transit, please reach out to us for support.
📩 Need Help?
For any questions about your order, shipping, or digital downloads, feel free to email us at [Your Contact Email].
Thank you for supporting The Knotty Garden and happy growing! 🌿✨